While rare, an order may be canceled if the item you purchased is unexpectedly out of stock. If this happens, your payment will be fully refunded to your original payment method. Refunds typically appear within 3–5 business days, depending on your bank.
Why Does This Happen?
Reebelo is a marketplace, which means individual vendors list, manage, and ship their own inventory. Many vendors also sell on other platforms, and in some cases, their systems may not update in real-time. As a result, an item may appear available on Reebelo even though it’s no longer in stock.
This is usually discovered when the vendor begins preparing the item for shipment.
Why Is the Item Still Listed for Sale?
You may notice that the item is still visible on the site, even after your cancellation. This is because:
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Another vendor may still have the same item in stock
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Reebelo automatically shows listings with the best available prices from all vendors
Although the original vendor didn't have inventory, you’re welcome to place a new order with another vendor offering the item.